Frequently Asked Questions
Natural wellness and botanical beauty, simplified.
Are your products 100% natural?
Yes, all Wellington Apothecary products are formulated with pure botanical ingredients, essential oils, and plant-based extracts, free from synthetic fragrances and parabens.
How long will it take to receive my order?
We process orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
Do you offer returns on skincare items?
Due to the artisanal nature of our products, we can only accept returns on unopened and unused items within 30 days of purchase for a full refund.
Are your products tested on animals?
Absolutely not. We are a cruelty-free brand and ensure that none of our ingredients or finished formulas are tested on animals.
How should I store my apothecary products?
To maintain the potency of our natural ingredients, we recommend storing your products in a cool, dry place away from direct sunlight.
Do you provide tracking information?
Yes, once your order has been dispatched, you will receive an automated email containing your tracking number and a link to monitor your delivery.